Free shipping costs on every Jackery order. Fast Shipping: 5 - 8 business days after checkout.
(AB/BC/MB/SK/ON/QC)
Please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.
Free shipping costs on every Jackery order. Fast Shipping: 5 - 8 business days after checkout.
(AB/BC/MB/SK/ON/QC)
Please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.
Return your undamaged Jackery products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Jackery's 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!
• 3+2 years warranty - Jackery 2000 Pro Series/1000 Pro Series/SolarSaga 40W, related accessories and Solar Panel Connector.
• 2+1 years warranty - Jackery 1500 Series/1000 Series/500 Series/300 Series/240 Series/SolarSaga 100W, related accessories and carrying case.
• A 6 month warranty on renewed Jackery products.
• Please contact Jackery for warranty extensions at any time.
Our dedicated support team will answer all your questions within 24 hours (working days).
Email: hello@jackery.com [24/7 Support]
Tel & SMS: 1-888-502-2236 [US/CA, 9AM to 5PM PST (Weekdays)]
Social Media:
Facebook: @jackery
Instagram: @jackeryusa
Twitter: @jackeryinc
Free return label for your return request whilst your product is under warranty. A free replacement whilst your product is under warranty. Free shipping on your replacement under the warranty. Please ensure to carefully read the terms and conditions. If these conditions are not met, Jackery reserves the right to refuse the exchange or refund.
2. Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
3. Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
4. Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
5. Exclusions
Jackery's warranty does not apply to: ·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. ·Attempted repair by anyone other than an authorized facility ·Any product purchased through an online auction house. ·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months
All orders on Jackery's Official Website will be shipped within 1-2 days after the order is placed, normally using Canada Post - with the shipping time in the following states, taking 3-4 working days: AB/BC/MB/SK/ON/QC, the shipping time in remote areas will be extended.
・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.
・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.
The above information was updated on Jan 1st, 2023. If our exchange policy changes, we'll be sure to update this page. However, if you still have any questions, please do refer to these FAQs.
Email: hello@jackery.com
[24/7 Support]
Tel & SMS: 1-888-502-2236
[US/CA, 8AM to 5PM PST (Weekdays)]
Free shipping costs on every Jackery order. Fast Shipping: 5 - 8 business days after checkout. (AB/BC/MB/SK/ON/QC)
Please note if the Solar Generator bundle is purchased, all items included will be shipped in separate packages.
Return your undamaged Jackery products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Jackery's 30 day money back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!
• 3+2 years warranty - Jackery 2000 Pro Series/1000 Pro Series/SolarSaga 80W, related accessories and Solar Panel Connector.
• 2+1 years warranty - Jackery 1500 Series/1000 Series/500 Series/300 Series/240 Series/SolarSaga 100W, related accessories and carrying case.
• A 6 month warranty on renewed Jackery products.
• Please contact Jackery for warranty extensions at any time.
Our dedicated support team will answer all your questions within 24 hours (working days).
Email: hello@jackery.com [24/7 Support]
Tel & SMS: 1-888-502-2236 [US/CA, 9AM to 5PM PST (Weekdays)]
Social Media: Facebook: @jackery Instagram: @jackeryusa Twitter: @jackeryinc
Free return label for your return request whilst your product is under warranty. A free replacement whilst your product is under warranty. Free shipping on your replacement under the warranty. Please ensure to carefully read the terms and conditions. If these conditions are not met, Jackery reserves the right to refuse the exchange or refund.
2. Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
3. Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
4. Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
5. Exclusions
Jackery's warranty does not apply to: ·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. ·Attempted repair by anyone other than an authorized facility ·Any product purchased through an online auction house. ·Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months
All orders on Jackery's Official Website will be shipped within 1-2 days after the order is placed, normally using a FedEx service - with the shipping time in the following states, taking 3-4 working days: CA/AL/GA/LA/MA/MO/NC/SC/NC/VA/AR/IL/KS/OK/TX, the shipping time in remote areas will be extended.
・Please note that delivery may be delayed due to weather conditions, traffic conditions, holidays and so on.
・The portable power supply and solar panels cannot be shipped together. Note: if you ordered all items together, they may be shipped in separate packages.
The above information was updated on Jan 1st, 2023. If our exchange policy changes, we'll be sure to update this page. However, if you still have any questions, please do refer to these FAQs.
Email: hello@jackery.com
[24/7 Support]
Tel & SMS: 1-888-502-2236
[US/CA, 9AM to 5PM PST (Weekdays)]