Return Policy - Jackery CA

Return Policy

Your cart

Your cart is empty

Your cart

Loading...

Subtotal

$0.00

Taxes and shipping calculated at checkout
Shop
Solar Generators
Solar Generators
Portable Power Stations
Portable Power Stations
Solar Panels
Solar Panels
Accessories
Battery Pack
Carrying case
Power Conversion Accessories
Cables
Official Refurbished
Official Refurbished
View All Products
🌸Mom's DaySALE
Mother's Day Sale
Up to $2180 Off
SHOP NOW
Usage Scenarios
Outdoor Solutions
Indoor Solutions
Generator Solutions
Camping
Adventure awaits - power up with Jackery Solar Generators for endless possibilities.
RV Adventures
Portable Power for Your RV Adventures - Jackery Solar Generator, Always Ready to Go.
Off Grid Living
Exceptional power featuring optimal portability.
House Solar Generators
The Only Home Backup Power Solution You Will Ever Need.
Small & Mini Generators
Portable small generators for camping and sustainable energy on-the-go.
About Jackery
About Jackery
About Us Jackery News Jackery Events Blogs Future Product
Cooperation
Jackery Explorer Club Where to Buy Become A Dealer Affiliate
Support
Service
Support Center Service Policy User Guide How to Buy FAQ
Self-Service Application
Extend Your Warranty Return Application Track My Order
Discover
Benefits
Service Discount Education Discount Welcome Gift
Programs
Jackery Membership Referral Program
Product Guides
🧡Help you Choose Product Comparison What is Solar Generator What is Portable Power Station What is Solar Panel What is Accessories
Shop
Solar Generators
Solar Generators
Jackery Solar Generator 3000 Pro
43% OFF
43% OFF
Solar Generator 3000 Pro
3024Wh Capacity | Full Solar Charging in 6 Hrs
Jackery Solar Generator 2000 Plus
37% OFF
37% OFF
Solar Generator 2000 Plus
2042Wh Capacity | Expandable | 3000W Max Output
32% OFF
32% OFF
Solar Generator 2000 v2
2042Wh Capacity | Emergency Charge 1.7 Hrs
Jackery Solar Generator 1000 Plus
30% OFF
30% OFF
Solar Generator 1000 Plus
1264Wh Capacity | Full Solar Charging in 2 Hrs
36% OFF
36% OFF
Solar Generator 1000 v2
1070Wh Capacity | Full Solar Charged in 3 Hrs
Jackery Solar Generator 500
36% OFF
36% OFF
Solar Generator 500
518Wh Capacity | Full Solar Charging in 9.5 Hrs
22% OFF
22% OFF
Solar Generator 300 Plus
288Wh Capacity | LiFePO4 Battery
Solar Generator 600 Plus
632Wh Capacity | 800W Output
View All
Portable Power Stations
Portable Power Stations
20% OFF
20% OFF
Explorer 5000 Plus
5040Wh | 7200W | 120V/240V
35% OFF
35% OFF
Explorer 3000 Pro
3024Wh Capacity | 3000W Output
Explorer 2000 Plus
2042Wh Capacity | LiFePO4 Battery
40% OFF
40% OFF
Explorer 2000 v2
2042Wh Capacity | Emergency Charge 1.7 Hrs
Explorer 1000 Plus
1264Wh Capacity | LiFePO4 Battery
33% OFF
33% OFF
Explorer 1000 v2
1070Wh Capacity | 1500W Output
40% OFF
40% OFF
Explorer 500
518Wh Capacity | 500W Output
23% OFF
23% OFF
Explorer 300
293Wh Capacity | 300W Output
22% OFF
22% OFF
Explorer 100 Plus
100Wh Capacity | LiFePO4 Battery
Explorer 300 Plus
288Wh Capacity | LiFePO4 Battery
Explorer 240 v2
256Wh Capacity | 300W Output
Explorer 600 Plus
632Wh Capacity | 800W Output
View All
Solar Panels
Solar Panels
31% OFF
31% OFF
SolarSaga 100W
24.3% Conversion Efficiency | IP68 Waterproof
16% OFF
16% OFF
SolarSaga 40W Mini
23% Conversion Efficiency | IP68 Waterproof
View All
Accessories
Battery Pack
Carrying case
Power Conversion Accessories
Cables
Battery Pack
NEW
NEW
Battery Pack 5000 Plus
Compatibility with Explorer 5000 Plus
23% OFF
23% OFF
Battery Pack 2000 Plus
Compatibility with Explorer 2000 Plus
25% OFF
25% OFF
Battery Pack 1000 Plus
Compatibility with Explorer 1000 Plus
View All
Carrying case
NEW
NEW
Explorer 5000 Plus Protective Cover
Compatible with 5000 Plus
Extreme Guard Carrying Bag
Compatible with 2000 v2/1000 v2/1000 Plus
Carrying Case Bag (Large Size)
Compatible with 2000 Pro/1500 Pro/1000 Plus
Carrying Case Bag (Middle Size)
Compatible with1000 Pro/1000/600 Plus
Carrying Case Bag (Small Size)
Compatible with 500/300 Plus/300/240
View All
Power Conversion Accessories
NEW
NEW
102W GaN 3-Port Fast Charger
NEW
NEW
Smart Transfer Switch
Paired with the Jackery 5000 Plus | Provides UPS backup within ≤20ms
View All
Cables
DC Extension Cable
Compatible with Jackery SolarSaga 100W Solar Panel
Solar Panel Connector
Compatible with Solar Generator Pro/Plus Series ( Except 100 Plus)
Battery Charging Cable
Compatible with all Jackery portable power stations
Adapter DC8020 to USB-C
Connector
Compatible with Jackery Explorer 2000 Plus
Adapter DC8020 to DC7909
Adapter DC7909 to DC8020
Car Charging Cable
View All
Official Refurbished
Official Refurbished
50% OFF
50% OFF
Explorer 1500 (Refurbished)
1534Wh Capacity | 1800W Output
Jackery Explorer 240 Portable Power Station
50% OFF
50% OFF
Explorer 240 (Refurbished)
240Wh Capacity | 400W Output
50% OFF
50% OFF
SolarSaga 100W (Refurbished)
24.3% Conversion Efficiency | IP65 Waterproof
Explorer 1000 (Refurbished)
1002Wh Capacity1000W Output
Explorer 300 (Refurbished)
293Wh Capacity | 300W Output
Explorer 500 (Refurbished)
518Wh Capacity | 500W Output
View All
View All Products
🌸Mom's DaySALE
Mother's Day Sale
Up to $2180 Off
Usage Scenarios
Outdoor Solutions
Indoor Solutions
Generator Solutions
    Outdoor Solutions
    Camping
    Adventure awaits - power up with Jackery Solar Generators for endless possibilities.
    RV Adventures
    Portable Power for Your RV Adventures - Jackery Solar Generator, Always Ready to Go.
    Off Grid Living
    Exceptional power featuring optimal portability.
    Indoor Solutions
    House Solar Generators
    The Only Home Backup Power Solution You Will Ever Need.
    Generator Solutions
    Small & Mini Generators
    Portable small generators for camping and sustainable energy on-the-go.
About Jackery
About Jackery
    About Us Jackery News Jackery Events Blogs Future Product
Cooperation
    Jackery Explorer Club Where to Buy Become A Dealer Affiliate
Support
Service
    Support Center Service Policy User Guide How to Buy FAQ
Self-Service Application
    Extend Your Warranty Return Application Track My Order
Discover
Benefits
    Service Discount Education Discount Welcome Gift
Programs
    Jackery Membership Referral Program
Product Guides
    🧡Help you Choose Product Comparison What is Solar Generator What is Portable Power Station What is Solar Panel What is Accessories
Join Jackery Membership for Multiple Benefits
  • Get $200 off coupon for first registration
Password-Free Login/Register Login Create account My Wishlist
CA
Free & Fast Delivery Free & Fast Delivery
30–Day Returns 30–Day Returns
Free Warranty Return Free Warranty Return
Up to 5 Years Free Warranty Up to 5 Years Free Warranty
Free Customer Service Free Customer Service

Subscribe Here

Be the first to receive our latest news and exclusive deals! Subscribe now.

*
country-flag US
86

Shop

  • All Products
  • Solar Generators
  • Portable Power Stations
  • Solar Panels
  • Accessories
  • Refurbished

Product Guides

  • Home Backup Solution
  • Outdoor Solution
  • Indoor & Work
  • Buying Guide
  • Help You Choose
  • Product Compare

Company

  • About Jackery
  • Blogs
  • News
  • Events
  • Affiliate
  • Become a Dealer
  • Contact us

Support

  • Support Center
  • Service Policy
  • User Guide
  • How to Buy
  • Extend Your Warranty
  • Return Application
  • Track My Order
  • FAQ

Benefits

  • Membership
  • Welcome Gift
  • Stories
  • Service Discount
  • Education Discount
  • Referral Program

Shop

  • All Products
  • Solar Generators
  • Portable Power Stations
  • Solar Panels
  • Accessories
  • Refurbished

Product Guides

  • Home Backup Solution
  • Outdoor Solution
  • Indoor & Work
  • Buying Guide
  • Help You Choose
  • Product Compare

Company

  • About Jackery
  • Blogs
  • News
  • Events
  • Affiliate
  • Become a Dealer
  • Contact us

Support

  • Support Center
  • Service Policy
  • User Guide
  • How to Buy
  • Extend Your Warranty
  • Return Application
  • Track My Order
  • FAQ

Benefits

  • Membership
  • Welcome Gift
  • Stories
  • Service Discount
  • Education Discount
  • Referral Program

Need Help? Let Us Know

  • Call & SMS:

    1-888-502-2236(US&CA)
    Mon-Fri, 9AM-5PM PST

  • Customer Support: hello@jackery.com

  • PR & Influencer: marketing@jackery.com

  • Distributors: sales@jackery.com

@2025 Jackery Inc. All rights reserved | Terms of Service | Privacy Policy | Cookie Policy | Do Not Sell My Information Form

  • Klarna
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
Get My Gift

Explore Further with Jackery Solar
Product namext name
Copy Code: copy success!
For orders over No minimum purchase required
Valid time: Valid indefinitely and will not expire.
More >
For orders over No minimum purchase required
Valid time: Valid indefinitely and will not expire.
Only usable on site
Check for details via email.
Paste the code and the corresponding email address at checkout to claim it
For orders over No minimum purchase required
Valid time: Valid indefinitely and will not expire.
Only usable on site
Check for details via email.
Paste the code and the corresponding email address at checkout to claim it
Valid time: Valid indefinitely and will not expire.
Only usable on site
Check for details via email. More >
Valid time: Valid indefinitely and will not expire.
Only usable on site
Check for details via email.
Paste the code and the corresponding email address at checkout to claim it
Valid time: Valid indefinitely and will not expire.
Only usable on site
Check for details via email.
Paste the code and the corresponding email address at checkout to claim it
Valid time: Valid indefinitely and will not expire.
Only usable on site
No minimum purchase required More >
Valid time: Valid indefinitely and will not expire.
Only usable on site
No minimum purchase required
Applies to all products
Can be sent to others as a gift
Check for details via email
Valid time: Valid indefinitely and will not expire.
Only usable on site
No minimum purchase required
Applies to all products
Can be sent to others as a gift
Check for details via email
Steps to get your gift:
Activate now > Fill in the login page > Submit or log in (verify account)
Submit

    More

    Rules

    1. For orders over No minimum purchase required
    2. Valid time: Valid indefinitely and will not expire.
    3. Only usable on site
    4. Check for details via email.
    5. Paste the code and the corresponding email address at checkout to claim it
    Product namext name
    Copy Code: copy success!
    For orders over No minimum purchase required
    Valid time: Valid indefinitely and will not expire.
    More >
    For orders over No minimum purchase required
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    Check for details via email.
    Paste the code and the corresponding email address at checkout to claim it
    For orders over No minimum purchase required
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    Check for details via email.
    Paste the code and the corresponding email address at checkout to claim it
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    Check for details via email. More >
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    Check for details via email.
    Paste the code and the corresponding email address at checkout to claim it
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    Check for details via email.
    Paste the code and the corresponding email address at checkout to claim it
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    No minimum purchase required More >
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    No minimum purchase required
    Applies to all products
    Can be sent to others as a gift
    Check for details via email
    Valid time: Valid indefinitely and will not expire.
    Only usable on site
    No minimum purchase required
    Applies to all products
    Can be sent to others as a gift
    Check for details via email