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Jackery staff stayed with me until I was happy with the item. Delivery was an issue but that is not the fault of the Jackery staff. Would highly recommend
I found this to be a top quality product and have no hesitation about buying and recommending jackery top notch
There was some confusion around our order. The customer service team was very accurate and timely in helping us sort everything out. Pleased with the outcome. Have not yet tried out the equipment but anticipating no issues. If anything comes up we feel we can trust the Jackery team to help. We highly recommend Jackery.
For the home we have not been able to test it, but for the car it works perfectly. Lighting up the roof tent and preparing for the morning tea.
Very difficult to return the items. They stopped replying to my emails and I had to call support
Speedy fulfilment of purchased items
Fair price, especially the latest sale offerings
Clear instruction manuals
Look forward to using
It works right out of the box and after charging I could drive my tools in the shed with it. Nice. It is clean and fits perfectly into my pickup truck.
The unit is a solid build and so far stands up to the abuse I have put it through
I recently took off for a week trip and used this 1000 day and night. It powered up and recharged everything in my rv. The solar panels are a great addition however the weather wasn’t in my favour to try them however the cables are long enough and the ease of use will make them very useful when I need them.
Customer service has been amazing to deal with and I look forward to all
My adventures with my new 1000
If your thinking about purchasing one of these don’t hesitate it has brought my old rv into the new world and will make life so much easier
5 stars and a big thanks to everyone at customer service for the help
This Jackary has proven that it will easily act as my backup when the bus power is needing a power boost.
Checked on status few times. My order is sitting on terminal over a week. Didn’t get response from your customer service team with an update as well
Customer service by Ana is awesome ! Top of the line product, plenty of power. Won't be worrying about HydroQuebec outage !
After delays & excuses I get sent a used re-pack. The endless grief to return is unbelievable. This is not a company to do business with. Endless lies & misdirection from day 1.
It only provided around 5 hour usage for my furnace during outage.2 days after i put in my order it went on sale for over $100 less and they didn't honor that new price..It took over 2 weeks to get the unit and I had to drive 100 km each direction to go get it from purolator warehouse..something about it being considered hazerdous material
This was my second Jackery purchase. I was very happy with my first, a Jackery 1000 bought a few years ago, but certainly not with my second, the HomePower3000. From the first time we charged it up, we knew that it was not working correctly. I was in an ongoing dispute with Customer Support for two months as a result. Their online marketing chatbot misrepresented their product in my purchase decision and then their customer support reps kept me going in circles, not giving me the same answer twice, and I have the 25 plus pages of emails to prove it.
The issue from the start was that the batteries on the HomePower3000 were only lasting about one third to one half the time that they should be. When I contacted Jackery support, they first said my unit was working normally. Later, after proving my point with data, they finally agreed it was defective. I even had a certified electrician check out the plug we were charging the unit with after they suggested the problem was with my power. It took several weeks to receive the replacement unit.
While better than the first, the replacement unit is also not working as advertised. Firstly, the first 50% of battery life will last for 27 hours, but then the battery goes from 50% to 0% in only 4 hours, all with the output draw remaining a consistent 25 watts.
Secondly, the app will not let you choose to work the Battery Settings mode and the Charging Plan mode at the same time.
Lastly, even when you have it charge only during off peak hours to take advantage of cheaper electricy rates, the unit still draws some phantom power to run the plugged in devices. For example, when the unit was plugged into the wall and showed 0 watts input, the battery level never decreased for the entire time it was drawing 25 watts output for more than 20 hours. It is only when the unit is completely disconnected from the wall plug will it draw power from the battery. So in order to have it operate as an instant UPS backup for the WiFi but only change during certain hours, I must operate the unit on a separate smart plug that runs on the same schedule as the Changing Plan work mode in the Jackery app.
Bottom line is I still believe Jackery makes some good products, but the HomePower3000 is not one of them. I also would not recommend buying from Jackery directly because based on my experience, their customer service cannot be trusted and is quite literally a nightmare. If you do decide to make a purchase, I would recommend buying from a reputable dealer instead, as that way, if something does go wrong, at least you have another party to advocate on your behalf.
I received all components in a timely manner but communication regarding the time of delivery was not good. We were away for the holidays and the last part of my order was left on our doorstep when we were still away.
Purchased this to support a small 110 heater for small tent trailer camping- test run in house- did not make 8 hours of run time power supply
